Privacy Policy

Effective Date: November 25, 2024

Hope Health HomeCare LLC ("we", "our", or "us") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information, specifically focusing on SMS consent and the use of phone numbers. We ensure that all personal data we collect complies with applicable privacy laws, including those established by the State of Illinois, Federal laws such as the Telephone Consumer Protection Act (TCPA), and other relevant privacy regulations.

1. Information We Collect

We collect certain personal information to provide our services effectively. The types of personal information we may collect include:

• Phone Numbers: We collect phone numbers for the purpose of communication related to our services, including scheduling appointments, sending reminders, and providing essential healthcare-related updates.
• SMS Consent: By providing your phone number, you consent to receive text messages (SMS) related to our services, including but not limited to appointment reminders, health updates, and emergency alerts.

2. Use of Phone Numbers and SMS Consent

We respect your privacy and will not share your phone number with any third parties for marketing purposes without your explicit consent. By providing your phone number, you agree to receive communications related to our services, as described below:

• SMS Notifications: You may receive SMS messages for the following purposes:
• Appointment confirmations, reminders, and scheduling.
• Updates related to your health care services.
• Emergency notifications or critical information related to your care.

You can opt-out of receiving SMS notifications at any time by replying with the word "STOP" or by contacting us directly at [Insert Contact Information].

3. Protection of Your Privacy

We take reasonable precautions to ensure that your personal information, including phone numbers, is securely stored and protected from unauthorized access. We utilize industry-standard security protocols to protect data during transmission and while stored.

• No Sharing with Third Parties: Your phone number and SMS data will not be shared with third parties for any purpose other than as described in this policy or where required by law.
• Retention and Deletion: We retain your phone number and any SMS-related data only for as long as necessary to fulfill the purposes outlined in this policy. You may request to have your information deleted at any time, and we will comply with such requests in accordance with applicable laws.

4. Compliance with State and Federal Laws

We are committed to complying with privacy laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA): We adhere to the provisions set forth by the TCPA, which restricts unsolicited telemarketing calls and SMS messages. You have the right to opt out of receiving SMS messages from us at any time, and we will honor all opt-out requests promptly.
• Illinois and Ohio State Privacy Laws: In addition to federal regulations, we comply with privacy laws in Illinois, Ohio, and other states in which we operate. We make every effort to ensure that we handle your personal data with the utmost care and respect for your privacy rights.

5. Your Rights and Choices

You have the right to:

• Access and Update: Request access to or update your personal information, including your phone number and preferences regarding SMS communications.
• Opt-Out: You may opt-out of receiving SMS notifications at any time. To do so, simply reply with the word “STOP” or contact us directly.
• Request Deletion: You may request the deletion of your personal data from our records, subject to legal or contractual obligations we may have to retain certain information.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under this policy, please contact us at:

Hope Health HomeCare LLC
[Insert Address]
[Insert Phone Number]
[Insert Email Address]

7. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and the effective date of the updated policy will be clearly stated. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

8. Acknowledgment

By providing us with your phone number and opting to receive SMS communications, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the terms and conditions outlined above.